Privacy Policy / GDPR

Last updated: June 3rd, 2024

Privacy Policy

At Platter, we take the privacy and security of our users' information very seriously. We understand that trust is a crucial component of our relationship with our customers, and we are committed to protecting the personal information that you share with us.

This privacy policy explains how we collect, use, and protect your personal information when you use our Software as a Service (SaaS) platform, Platter.

Information Collection and Use

When you sign up for an account on Platter, we will collect certain personal information from you, including your name, email address, and other contact information. We may also collect other information from you, such as your company name and job title, as well as any other information you choose to provide us with.

We use this information to provide you with access to our SaaS platform, to communicate with you about your account and our services, and to personalise your experience on Platter. We may also use your information to send you marketing and promotional materials, but only if you have given us permission to do so.

Legal Basis for Processing

We process your personal data based on the following legal grounds: your consent, the performance of a contract, compliance with a legal obligation, and our legitimate interests.

Information Sharing and Disclosure

We will not share or disclose your personal information with any third parties, except as described in this privacy policy. We may share your information with third-party service providers who assist us in operating our business or providing our services. For example, we may share your information with companies that help us process payments, send email communications, provide customer support, or deliver marketing and advertising services.

We ensure that any third parties we share your information with are subject to strict data processing agreements and are obligated to protect your information in accordance with this privacy policy and applicable data protection laws.

We may also disclose your information if required to do so by law or in response to a valid request by a government or law enforcement agency.

Third-Party Services

Our SaaS platform may include links to third-party websites, services, or applications. Please note that this privacy policy does not apply to the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services before providing your personal information.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws. After this period, we will securely delete or anonymise your data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. For more information, please refer to our Cookies Policy.

Security

We take a number of measures to protect your personal information from unauthorised access, use, or disclosure. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure.

For example, we store your personal information on secure servers that are located in controlled facilities. We also use firewalls and intrusion detection systems to help prevent unauthorised access to our servers. We also use encryption to protect sensitive information, such as payment card information, from unauthorised access.

International Data Transfers

If we transfer your personal data outside the UK/EU, we ensure appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Your Rights

Under GDPR, you have the right to access, rectify, delete, or restrict the processing of your personal data. You also have the right to object to our processing of your data, and the right to data portability. You can exercise these rights by contacting us at hello@weareplatter.com . We may need to verify your identity before processing your request. We will respond to your request within one month.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes to this privacy policy on our website, and we will notify you of any material changes by email or through a notice on our website.

Contact Us

If you have any questions about this privacy policy or our information collection, use, or disclosure practices, please contact us at hello@weareplatter.com. You can also reach us at our office: 8, Balmes road. Hackney,London n15tq

Effective as of Jan 1st 2023.

Platter GDPR Policy

Introduction

Platter is committed to protecting the privacy and personal data of our customers and users in accordance with the General Data Protection Regulation (GDPR). This policy sets out our obligations and your rights under GDPR.

Types of data we collect

We collect and process personal data such as names, email addresses, and payment information. We also collect usage data, including information about how our service is used.

How we use your data

How We Use Your Data We use your data to provide and improve our service, process payments, communicate with you, and comply with legal obligations. We may also use your data for marketing and research purposes, but only with your explicit consent.

Data sharing

We do not share your data with any third parties, except as necessary to provide and improve our service, comply with legal obligations, or as required by court order.

Data Storage and Security

We use industry-standard security measures to protect your data and keep it confidential. We store your data on secure servers and take all reasonable steps to prevent unauthorised access, alteration, or destruction of your personal data.

Your rights

Under GDPR, you have the right to access, rectify, delete, or restrict the processing of your personal data. You also have the right to object to our processing of your data, and the right to data portability. You can exercise these rights by contacting us at hello@weareplatter.com.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. If we make any significant changes, we will notify you by email or through our service.

Contact us

If you have any questions about this policy or our handling of your personal data, please contact us at hello@weareplatter.com